What should I do if I scan a Ship to Store shipment QR code and the Wish Local app doesn't show any customer packages to check in?

What should I do if I scan a Ship to Store shipment QR code and the Wish Local app doesn't show any customer packages to check in?

If you scan the Ship to Store shipment QR code and the Wish Local app doesn't show any customer packages to check in, please contact us through the Support Hub in the Account tab of the Wish Local app. In your message, please include images of the QR code on the outer shipment package and labels of the customer packages inside of the shipment, with the 6-digit codes and customer package numbers visible.