What do I do if shipments are 'Awaiting check-in'?

What do I do if shipments are 'Awaiting check-in'?

This notification appears in the Wish Local app when a delivery company has delivered a Ship to Store shipment to your store, but the customer packages in the shipment have not been checked in yet.

The delivered shipments that are awaiting check-in will have an Awaiting check-in notification. You will also see the shipment number and tracking number for these shipments. Please confirm that your neighbors and employees have not received the shipments. Sometimes, neighbors receive Ship to Store shipments by mistake, or employees collect them without checking them in.

If neither your neighbors nor employees have the shipment, please use the Report missing option to tell us which shipment(s) have not arrived.