What should I do if I am missing packages in a Ship to Store shipment?

What should I do if I am missing packages in a Ship to Store shipment?

When checking in a Ship to Store shipment in the Wish Local app, you will receive a missing package message if you have selected Done scanning but haven't scanned all of the expected customer packages in the shipment. This message will tell you the number of customer packages that need to be scanned.

You can continue scanning the packages if there are additional unscanned customer packages in the shipment, or you can select Review remaining packages. Please be sure to double-check the shipment as customer packages may sometimes stick together and be missed. After selecting Review remaining packages, the Package List for the shipment will open, displaying a list of the 6-digit codes of the expected customer packages in the shipment.

All of the already scanned customer packages will be pre-selected with checkmarks. The unscanned/missing customer packages will not be pre-selected. If you have reviewed all of the customer packages in the shipment and still cannot locate the missing customer packages, please select the X option next to the corresponding 6-digit codes of the missing customer packages to indicate that you did not receive them.

Please note, you can also access the Package List by selecting the Package List symbol on the top right corner of the Scan Packages window at any time during the check-in process.

Once you have confirmed the status of all of the customer packages in the Package List, select Submit to notify customers that their orders are available for pickup.

If you need further assistance, please contact us through the Support Hub in the Account tab of the Wish Local app.