What should I do if the customer calls or visits my store to ask if their order is available?

What should I do if the customer calls or visits my store to ask if their order is available?

Please let the customer know that they can check their order status on their Wish shopping app or reach out to Wish customer support with any questions. Once you receive an order and check it in, the customer receives a notification that their order is ready for pickup.

We do our best to prevent customers from reaching out about their order status. We encourage customers to contact Wish customer support with any questions about their order status. If you would like to track an order, you can find the tracking number in the Shipments tab of the Wish Local app and track the shipment by following this link: https://www.wishpost.cn/welcome/#/tracking.