What should I do if a customer wants to pick up items that are missing or damaged?

What should I do if a customer wants to pick up items that are missing or damaged?

If a customer's order includes a Ship to Store package that you do not have, you can refund the customer for the missing package and adjust your inventory in the Wish Local app with these steps:

Step 1: After you scan the customer's QR code and notice a missing package, select Report missing items on the bottom of the Pickup confirmation page to report the missing package. This option will open a page where you can report all missing packages in the order. 

Step 2: Please select the packages that are missing and submit the report

Once you report any missing packages, your inventory will be updated. The customer will receive a refund for the missing packages.

Please note, you should only use this reporting feature if entire packages are missing.

Excessive inventory adjustments and order cancellations will be monitored and may result in review and suspension of your account.

If you have confirmed a pickup without reporting missing packages, please let the customer know they may request a refund in the Customer Support section of their Wish shopping app or email support@wish.com.