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  1. Wish Local
  2. Customer Pickups
  3. Pickup Questions

Pickup Questions

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  • How to complete a customer pickup
  • How to confirm a pickup with a customer’s pickup code
  • How to help a customer find their pickup QR codes
  • What should I do if the customer’s QR code doesn’t work?
  • What should I do if a customer wants to pick up items that are missing or damaged?
  • What should I do if I confirmed a pickup before realizing I don’t have the product in the order?
  • What should I do if I forgot to confirm a pickup?
  • What if I forgot to confirm a partially fulfilled pickup?
  • What should I do if I completed a pickup, but it still shows in my pending pickups?
  • Can customers pick up canceled orders?
  • What if customers don't pick up their orders?
  • How to report an incident with a Wish customer at pickup
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