Completing customer pickups
After you check in shipments, customers will receive QR codes in their Wish app and via email.
You will need to scan their QR codes with the Wish Local app to fulfill their orders at your store.
Check out these instructions for completing customer pickups
We also recommend printing out this helpful guide on customer pickups to keep as a reference.
How to help a customer find their QR code in the Wish app
Please note that customers can find their QR codes in the pickup reminder email(s) as well.
1. Ask the customer to log into their account on the Wish app. Open the Account tab in the customer’s Wish app. |
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2. Tap Your Orders. |
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3. Tap on the Filter option and filter by Wish Local for the last 30 days. Select the order for pickup. |
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4. Scroll to the bottom of the Order Details to locate the QR code. |
How to complete a customer pickup
Once the customer presents their QR code, you can fulfill their order and confirm their pickup in the Wish Local app.
1. Tap the Scan icon on the Home tab of the Wish Local app. |
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2. Scan the customer’s QR code. Check out these instructions if the customer has trouble finding their QR code. |
Please note that if the customer has their device in dark mode, their QR code may be unreadable. Please ask the customer to adjust their phone settings. We also recommend that you ask the customer to raise the brightness of their device if necessary.
3. After you scan the customer’s QR code, the app will auto-populate the list of packages within the order, identifying the packages by their 6-digit codes. |
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4. Retrieve the packages shown in the customer’s order. Confirm the pickup is complete by tapping Confirm pickup in the Wish Local app. |
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5. Hand the packages to the customer and encourage them to take a look around your store! Check out “Preparing for customer pickups” for tips on maximizing conversion opportunities during pickups. |
You you will earn a small commission for each eligible Wish order you help fulfill. Go to “Wish Local payments FAQ” for more information on payments.
Please note that if there is an issue with the customer’s QR code or order, the customer should contact Wish Customer support directly in the Customer Support section of the Wish app. Learn more about contacting Wish Customer Support.
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