What do I do if I am not receiving Wish Local in-app notifications?

Push Notifications for iOS

Sometimes there might be a disconnect between when a notification is sent and when you receive it. This error can happen for a few reasons, including a delayed connection between Wish Local and your device.

If you are experiencing notification delays, try these troubleshooting tips:

Restart your phone
Make sure you are using the latest version of Wish Local
Check your internet connection
If you are using 3G, try turning *Airplane Mode* on and off
Upgrade to the latest iOS

Push Notifications for Android

To ensure Wish Local notifications reach your phone, you need to configure your phone correctly.

You can check your internet connection by opening a browser and going to a website.

If browsing works but the Wish Local app doesn't, please reach out to your mobile provider or system administrator. You will need to ensure that your APN and router are configured correctly to allow non-web and socket connections. You may also need to try a different connection. If you are connected to Wi-Fi, try mobile data or vice versa.

Please also make sure that background data is not restricted with the following steps:

Step 1: Open your phone's Settings app > Apps > Wish Local > Data usage

Step 2: Make sure background data is not restricted

Step 3: Repeat the above steps for Google Services

Additional Troubleshooting

Restart your phone, or turn it off and on
Reset app preferences by going to your phone's Settings app > Apps > Menu icon > Reset app preferences
Prevent power-saving mode from activating, for example, by leaving your phone plugged into a power source
Keep your Wi-Fi on during sleep mode by going to your phone's Settings app > Wi-Fi > Settings icon > Keep Wi-Fi on during sleep > Always
Uninstall any task killers. These will hinder the app from receiving messages when you are not using it.

If none of the above steps help, you may not be receiving updates from Google's push notification service.