Wish Local Admin
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Articles
Recent activity by Wish Local Admin-
What should I do if the customer did not receive an item in their Ship to Store order?
What should I do if the customer did not receive an item in their Ship to Store order? If the customer believes items are missing from their Ship to Store order, they can request a partial refund b...
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What should I do if the customer's QR code doesn't work?
What should I do if the customer's QR code doesn't work? If the Wish Local app can't scan the customer's QR code or displays that a QR code is invalid, please do not give the customer the order. To...
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What should I do if I received the same customer package more than once?
What should I do if I received the same customer package more than once? Please contact us if you receive multiple customer packages with the same customer package codes. Please include an image of...
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How often will I receive Ship to Store shipments?
How often will I receive Ship to Store shipments? On average, Ship to Store shipments will arrive at your location every 1 to 3 days. The number of Ship to Store shipments you receive depends on th...
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What should I do if the customer calls or visits my store to ask if their order is available?
What should I do if the customer calls or visits my store to ask if their order is available? Please let the customer know that they can check their order status on their Wish shopping app or reach...
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How can I ban a customer from shipping their orders to my store?
How can I ban a customer from shipping their orders to my store? If a Wish customer behaves in a way that is dangerous or threatening, please contact us. We will be happy to work with you to resol...
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What if the outer shipment QR code doesn't work, and I can't locate the shipment in the Shipments tab of the Wish Local app?
What if the outer shipment QR code doesn't work, and I can't locate the shipment in the Shipments tab of the Wish Local app? If the QR code on the shipment does not work and you cannot locate the s...
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What should I do if I scan a Ship to Store shipment QR code and the Wish Local app doesn't show any customer packages to check in?
What should I do if I scan a Ship to Store shipment QR code and the Wish Local app doesn't show any customer packages to check in? If you scan the Ship to Store shipment QR code and the Wish Local ...
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What if customers can’t see my store on Wish?
What if customers can’t see my store on Wish? If your store isn’t available for Ship to Store orders on Wish, here are steps you can take. Check if your store is enrolled in Ship to Store. Reconfi...
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What happens to packages if they aren’t picked up?
What happens to packages if they aren't picked up? If customers don’t pick up their orders, the items will appear in the Items to remove task in the Activity Log of your In stock tab. These packag...