Wish Local Admin
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Articles
Recent activity by Wish Local Admin-
What should I do if I find a customer package after I marked that I didn't receive it in the app?
What should I do if I find a customer package after I marked that I didn't receive it in the app? If you find a customer package after you indicated that you didn't receive it in the app, please s...
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How do I sign up for Ship to Store?
How do I sign up for Ship to Store? Participating in Ship to Store is a great way to boost foot traffic. Wish customers ship their packages straight to your store for pickup. You also get a commiss...
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Invoice Issuance (EU)
Invoice Issuance (EU) A store participant in the Wish Local program should invoice Wish for the services provided. These services are listed below. Order pickup payment Bonus payments The invoice...
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What should I do if the customer calls or visits my store to ask if their order is available?
What should I do if the customer calls or visits my store to ask if their order is available? Please let the customer know that they can check their order status on their Wish shopping app or reach...
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How often will I receive Ship to Store shipments?
How often will I receive Ship to Store shipments? On average, Ship to Store shipments will arrive at your location every 1 to 3 days. The number of Ship to Store shipments you receive depends on th...
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What should I do if I received the same customer package more than once?
What should I do if I received the same customer package more than once? Please contact us if you receive multiple customer packages with the same customer package codes. Please include an image of...
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What should I do if I am having issues with shipment deliveries?
What should I do if I am having issues with shipment deliveries? Many factors can contribute to delivery issues, such as postal carrier specifications and limited hours of operation. We are happy t...
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What should I do if the customer received a damaged or broken item in their Ship to Store order?
What should I do if the customer received a damaged or broken item in their Ship to Store order? If the customer received a damaged item in their Ship to Store order, let the customer know they may...
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What should I do if I was notified that I need to pay a customs fee?
What should I do if I was notified that I need to pay a customs fee? If you were notified that you need to pay a small customs fee, please pay the fee and send us the invoice through the Support Hu...
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What should I do if the Wish Local program phone is not working?
What should I do if the Wish Local program phone is not working? The earliest version of Wish Local required that early members utilize a program phone rather than their own phone. Fortunately, the...