What should I do if I checked in a customer package and then realized I never received it?
We strongly suggest that you double-check the customer packages you receive in Ship to Store shipments during the check-in process. After checking in a customer package, the Wish customer is notified that their order is available for pickup. If you incorrectly check in a customer package that you didn't receive, the Wish customer will likely come in and have a poor experience when they cannot pick up their order.
If you realize that you mistakenly checked in a customer package that you did not receive, you can cancel the pickup and remove the customer package from your inventory directly in the Wish Local app, with these instructions: Can I cancel a pickup if I notice that I am missing packages before the customer arrives?
If you cannot cancel the pickup, or there is no pending pickup for the customer package, please send us the 6-digit code of the customer package as soon as possible. Contact us through the Support Hub in the Account tab of the Wish Local App, and we will correct your inventory.