What should I do if I can't scan the outer QR code on a Ship to Store shipment?

What should I do if I can't scan the outer QR code on a Ship to Store shipment?

If you can't scan the QR code on a Ship to Store outer shipment package, please check your internet connection and try again. If you still cannot scan the code, you can manually check in the Ship to Store customer packages in the Wish Local app.

Step 1: Select the Shipments tab in the Wish Local app. The Shipments tab displays a history of the different shipments we have sent to your store.

Step 2: Select the shipment in the Wish Local app with the matching tracking number or shipment number listed on the shipment labels on the outer shipment package. You can search for the tracking number or shipment number by selecting the Magnifying Glass on the top right corner of the Shipments tab.

Step 3: Open the shipment, and remove the customer packages without opening them

Step 4: Enter the 6-digit code of one of the customer packages in the shipment in the app when prompted. After you have entered the 6-digit code, you will see the option to scan the QR codes on each of the customer packages in the shipment to check in the packages.

Step 5: With the Wish Local app, scan the QR codes on the labels of the customer packages. When you successfully scan a QR code on a customer package, a green banner will appear in your app with a confirmation that you successfully scanned the customer package.

Step 6: After scanning all the customer packages, select Done Scanning to complete the check-in process. Shortly after, customers will be notified that their orders are ready for pickup at your store.

We highly recommend organizing the customer packages alphabetically, based on the unique 6-digit codes on their labels.

If the shipment QR code is missing, you can locate the shipment on the Shipments tab of the Wish Local app with the shipment number or tracking number. Click on the correct shipment to begin checking in the inventory.

If you cannot find the shipment or need further assistance, please contact us through the Support Hub in the Account tab of the Wish Local app.