What should I do if customers say that they don't see my location for Ship to Store?
For customers to see your location as a pickup option for Ship to Store orders, your location has to be Ship to Store enabled. If you have never signed up for Ship to Store or received a confirmation email regarding being enabled for Ship to Store, customers will not be able to select your location for the Ship to Store option.
Depending on your store location, you may not be in a Ship to Store eligible country yet. We are working on expanding Ship to Store to as many countries as possible.
If you are Ship to Store eligible and have recently joined the Wish Local program, you will be automatically considered for Ship to Store.
If you are not currently available for Ship to Store orders but were previously receiving them, then you may have reached your store's capacity for Ship to Store orders. We put a capacity limit on Ship to Store orders to prevent stores from being overwhelmed with orders. The capacity limit automatically increases over time as you check in more orders and fulfill customer pickups. If you have questions regarding Ship to Store capacity, please contact us through the Support Hub in the Account tab of the Wish Local app.
Please note, not all products on Wish are eligible for Ship to Store. You can check the product's delivery options in the Wish shopping app to confirm the product's Ship to Store eligibility.