What if I have an issue?

If you have questions about the Wish Local program or are experiencing an issue, the Support Hub has the FAQs listed to answer your questions immediately. This option allows you to find your answer without having to contact us and wait for a response. If you cannot locate your answer in the FAQs, you can send us your question directly through the Support Hub!

To access the Support Hub and Help Center Articles:

Step 1: Open the Wish Local app, then select the Account tab

Step 2: Next, select the Support Hub section

Step 3: Once the Support Hub opens, you can browse through the Help Topics to locate the FAQ article related to your question

Step 4: You may also locate an article by typing your question in the Search Bar

If further assistance is needed and you need to contact us:

Step 1: Open the Wish Local app, then select the Account tab

Step 2: Select the Support Hub section

Step 3: Once the Support Hub opens, select the Contact us button on the bottom of the screen

Step 4: When prompted, select the options that best describe your question

Step 5: The app will provide relevant articles that may assist. If those articles do not help, please select I still need help.

Step 6: Please describe your question or issue and include any related information, such as:

Images of the package, including the shipping label and QR code
Order ID
Shipment number
Tracking Number
6-digit package code
Screenshots of related information from the Wish Local app

Step 7: Submit your question once you have added the related information. A member of our team will reach you via email soon.

We created this Support Hub video to outline its use for you to receive a faster response from our team: https://www.youtube.com/watch?v=7KQYrTyrfu0

The Support Hub is a valuable resource to help you understand the Wish Local program and to receive assistance with any questions.