Checking in Ship to Store shipments

Checking in Ship to Store shipments

When customers select your store as their Ship to Store pickup location, we bundle and ship their orders to your business. 

Shipments will start to arrive about 3 to 4 weeks after we approve your location for Wish Local. Go to "Inventory Management Tools" to learn more about tracking shipments in the Wish Local app.

After receiving a shipment, you will need to check in the packages in the Wish Local app to notify customers that their orders are available for pickup.¹

How to check in a Ship to Store shipment

Please note that you should check in one shipment at a time.

1. Tap the Scan icon on the Home tab of the Wish Local app.
2. Locate and scan the QR code on the shipment. If you can't scan the shipment QR code or it's missing, check out these troubleshooting steps.
3. Open the shipment and remove the enclosed customer packages without opening them.
4. Scan the QR code on the label of each customer package. When you successfully scan a QR code on a customer package, a green banner will appear with a completed scan confirmation. Check out these troubleshooting steps if you can't scan a QR code on a customer package.
5. After scanning all of the customer packages, select Done scanning to complete the check-in process.

Once you finish checking in a shipment, we'll notify customers that their orders are ready for pickup at your store. 

Anytime a Wish customer comes to pick up their order, they are a potential new customer for your business. Check out "Preparing for customer pickups" for tips on organizing packages and converting customers.

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1. The Wish Local Operating Guidelines require you to check in all Ship to Store shipments within 48 hours of delivery.