How do I complete a customer pickup?
After you check in a Ship to Store shipment and confirm orders have arrived, customers will be notified that their orders are ready for pickup at your store. Customers will also receive customer QR codes via email and in the Order History section of their Wish shopping app. Learn more
To complete a pickup, please follow these simple steps!
Step 1: Ask the Wish Local customer to present their QR code. Please note, if a customer has their device in dark mode, it may make their QR code unreadable. Please ask the customer to adjust their phone settings so you can scan their QR code with your Wish Local app. We also recommend that you ask the customer to raise the brightness of their device if necessary.
Step 2: Scan the customer's QR code with the scanning tool on the Home tab of your Wish Local app. The app will then auto-populate the list of customer packages within the customer’s order. Customer packages will be identified by their 6-digit codes.
Step 3: Retrieve the customer packages shown in the customer’s order.
Step 4: Please double-check to ensure the correct packages were given to the customer and confirm the pickup is complete by selecting Confirm Pickup in your Wish Local app.
Step 5: Hand the order to the customer and encourage them to take a look around your store!
Please note, if there is an issue with the customer’s QR code, the customer should contact Wish customer support directly in the Customer Support section of the Wish shopping app or via an email to firstname.lastname@example.org.