How do I check in Ship to Store orders to notify customers that they are available for pickup?

How do I check in Ship to Store orders to notify customers that they are available for pickup?

After receiving a Ship to Store shipment, you will need to complete the Ship to Store check-in process in the Wish Local app to notify customers that their orders are available for pickup.

A Ship to Store shipment consists of an outer shipment package that contains one or more customer packages. Please note that while you will need to open the outer shipment package during the check-in process, you should not open the customer packages.

Each customer package will have unique QR codes and 6-digit codes with the format ABC 123 on their labels, which you will need during the check-in process and for customer pickups. Here is an example of what a customer package looks like:

If your store is in an eligible location, you may receive customer packages with a peel-able label.

Here are the steps for the Ship to Store order check-in process:

Step 1: Open the Wish Local app, and from the Home screen, select Scan

Step 2: Locate and scan the QR code on the outer shipment package. Once you scan the QR code, the Ship to Store check-in process will open in your app.

Step 3: Open the shipment, and remove the customer packages without opening them

Step 4: Scan the QR code on the label of each customer package. When you successfully scan a QR code on a customer package, a green banner will appear in your app with a successful scan confirmation.

Step 5: After scanning all the customer packages, select Done Scanning to complete the check-in process. Shortly after, customers will be notified that their orders are ready for pickup at your store.

We highly recommend organizing the customer packages alphabetically, based on the unique 6-digit codes on their labels.

If you are having trouble scanning the QR code on the outer shipment package, please refer to this article for assistance: What should I do if I can't scan the outer QR code on a Ship to Store shipment?

If you cannot scan the customer packages inside the shipment, please refer to this article for assistance: What should I do if I can’t scan a package QR code?

If the Ship to Store shipment is missing customer packages, please refer to this article for assistance: What should I do if I am missing packages in a Ship to Store shipment?

If you need further assistance, please get in touch with us through the Support Hub in the Account tab of the Wish Local app.