How do I activate Ship to Store orders to notify the customer that they are available for pickup?
Ship to Store orders will arrive inside of a larger outer package. Inside the outer package, there could be one or more individual orders, which are also in bags. Please only open the outer packaging and make sure to keep the individual orders in their original packaging. These individual orders will have a label on them with QR code and a 6-digit code, which you will need to check in the orders and to identify the order when a customer comes in to pick it up. Here is an example of what an individual order package, which should not be opened, looks like:
Here are the steps for activating Ship to Store orders to notify customers that the orders are available for pickup:
- Begin by scanning the QR code on the outer main package. This will open the Ship to Store activation process in your Wish Local app.
- Remove the individual orders from the outer packaging and scan the QR codes on the individual packages, which are located next to the 6-digit code on the individual packages. As a reminder, please do not open the individual packages. When you successfully scan a QR code on the individual orders, a green banner will appear with a confirmation that the individual order has been scanned. Scan in all of the packages until you have scanned all of the individual packages in the main package. Select 'Done scanning' to confirm the activation of the scanned packages.
- We highly recommend that you organize alphabetically based on the 6-digit code on all Ship to Store orders. All codes start with 3 letters followed by three numbers and are easiest to keep track of when organized alphabetically.
If you are having trouble scanning the QR code on the outer main package of the shipment, please refer to this article for assistance: What should I do if I can’t scan the shipment QR code on the outside of the Ship to Store shipment?
If you are unable to scan the individual packages inside the main shipment, please refer to this articule for assistance: What should I do if I cannot scan an individual Ship to Store package when confirming the deliveries of Ship to Store shipments?
If you need further assistance, please contact us through the Support Hub in the Account tab of your Wish Local App.