Should I open Ship to Store customer packages?
Please do not open Ship to Store customer packages. A Ship to Store shipment consists of an outer shipment package that contains one or more customer packages. Please note that while you will need to open the outer shipment package during the check-in process, you should not open the customer packages.
Each customer package will have unique QR codes and 6-digit codes with the format ABC 123 on their labels, which you will need during the check-in process and for customer pickups. Here is an example of what a customer package looks like: